Money Back Guarantee & Returns Policy

We are so confident that you will be delighted with your Coze purchase, however if you are not you can return any item within 30 days of receipt as long as it is unused and in its original packaging as part of our Money Back Guarantee.

We will be more than happy to exchange the item or give you a full refund. We're unable to refund original carriage charges but will not charge carriage on any replacement items we send out.

You have the right to cancel your order and return the goods within 14 days of receipt, providing you return the goods with a completed Returns Form. 

The return of pillows is excluded from our returns policy for hygiene reasons, except in accordance with your legal rights and if the packaging has been not been broken.

Please note, embroidered products are not eligible for a return unless faulty.



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